Our Return / Refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase as well as a written letter for the reason of the return. A 20% re-stocking fee will be charged on any return.

Customization Project Cancellations:

IMPORTANT: By paying your invoice and starting with any Brett King Design LLC. Service(s), you agree to all Brett King Design LLC. service policies below, and you understand and agree to all terms and conditions of Brett King Design LLC services and/or product sales stated below.

Customization project costs include our customized helmet design service and final production art. Final art production prices will vary based on the design complexity, such as highly detailed patterning, chrome and satin patterns and finishes, number of colors, labor, materials, and/or additional customized parts. If you have a specific budget range within our pricing options, we suggest discussing it at the beginning of the project. Logo design, new designs outside of the discussed scope, and car livery designs are separate services. Revisions to the design graphics after creation will incur an additional cost. Once a request is made, we will calculate the specific cost for the requested revisions and send this for your approval.

Please let us know if you need us to source any racing products for your design project from Arai, Bell, or Stilo, HANS—including your helmet, helmet accessories, HANS devices, radios, and/or racing gear. Due to vendor supply delays, we require that our clients order products at the start of your order or have them ready to ship. Products that are not available when the design is approved will delay your project start date.

If you decide to cancel your project, change your project to another date, or change your mind about your service request, we will credit your Brett King Design LLC account for the balance paid minus any services already rendered, shipping costs, or tax. The credit will be good to use in the service department for 12 months from the cancellation date. Due to the nature of customization business, there are no refunds or exchanges on any Brett King Design custom projects for any reason. All sales are final.

All service balances are due upon receipt and must be paid in full to begin or continue any requested services. If the balance is unpaid, your production date will be automatically moved to the next available BKD calendar date or paused until after the balance is paid.

If you need to see or try on the racing products before your paint service begins, they will need to be ordered and received at the studio before paint production. The product can be shipped to you first and then returned to the paint studio shop in time for your service. Delays in product delivery or product availability can cause delays in the paint start and completion dates. BKD holds no responsibility for any size recommendations or product recommendations—please know your size and your racing series helmet requirements and homologation rules prior to ordering or having any services completed. Please call the studio for information on racing product orders: 702-529-2427 or email sales@brettkingdesign.com.

Processing time depends on the complexity of the design and art production. Delays in communicating design feedback, scheduling design calls, and/or client-requested design revisions can cause delays in completion dates. Delays in product delivery to the studio or a high demand for BKD orders during peak seasons can also cause longer wait times. We do not need your helmet or products at the studio during this wait time. We will do our very best to meet your requested timeline, but cannot guarantee any discussed dates or timelines due to the nature of custom service production. If you need your order completed on a specific date or month, we do offer a rush service that can be added to your other services; please inquire for more information and calendar availability. BKD Rush Service is a guaranteed completion date service.

All helmet services can be shipped via FedEx Ground or Southwest Cargo and require a signature. We can ship faster and/or add insurance to your shipment if you prefer—please inquire for options. We will send a tracking number to track your delivery. Higher-priced projects may require local Southwest Cargo pickup or a higher insurance amount placed on the shipment. We hold no responsibility for lost, damaged, or stolen packages.

The design and/or graphic art associated with this order that has been executed by Brett King Design LLC. is protected by intellectual and industrial property rights, international treaties, and/or other rights and laws of the United States of America and international copyright laws. It is strictly forbidden to copy, modify, reproduce, publish, execute, and/or distribute this design without prior written consent from Brett King Design, LLC.

Additional Non-Refundable / Non-Returnable / Non-Transferable Items and Services:

- Helmet Customization Services
- All Design Services
- Helmet Customization Deposits 
- Design Service Deposits
- Gift Cards

There are certain situations where partial refunds may be granted (if applicable at Brett King Design, LLC's discretion)

Refund Process :

Once your return is approved, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or Missing Refunds (if applicable) :

- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at: sales@brettkingdesign.com

Sale Items (if applicable) :

- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) :

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@brettkingdesign.com

Gifts :

- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping :

To return your product, you should ship your product with insurance to cover the item to:

Brett King Design
6947 Speedway Blvd. S102
Las Vegas, NV 89115

 - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We strongly advise insuring the product for the full value to avoid any losses as well as attaining a tracking number from your shipping service provider. Brett King Design. LLC is not responsible for any lost or stolen items due to shipping as we cannot guarantee that we will receive your item.

- Depending on where you live, the time it may take for your exchanged product to reach you may vary.